January 23, 2018

CTI Applications

CTI Applications

SAMSUNG OfficeServ CTI provides you with a link between two previously separate systems, your telephone system and your PC, utilising the full power of both.

OfficeServ CTI improves the way your organisation communicates – externally and internally, desktop to desktop, by phone, email and fax.

OfficeServ Email Gateway

With a simple click of the mouse, the Email Gateway feature gives users the ultimate tool to access and manage all voice, fax and email messages directly from their email inboxes (up to five email destinations available per message).

OfficeServ ACD Call Centre

Samsung OfficeServ ACD Call Centre is specifically tailored for mid sized Organisations or corporate departments requiring a sophisticated customer interaction management solution for 10 to 100 agents. It is designed to enhance customer service levels, lower call abandonment rates, increase staff productivity and accountability.

OfficeServ EasySet

OfficeServ Easyset is an easy to use, web-based application that allows you to configure an OfficeServ handset to your preferred setting at the click of a mouse.

OfficeServ Operator

A receptionist is often a customer’s first point of contact in an organisation, and making a positive, professional first impression is imperative for customer satisfaction.

OfficeServ IP Softphone

Every time you leave the office, irrespective of distance or geographical location, you can have the comfort and functionality of your office phone right there on your PC, laptop or PDA*.

OfficeServ Dataview

Ideal for call centre environments and organisations requiring reporting, OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web-based user interface.

OfficeServ Manager

OfficeServ Manager is the main configuration tool for Samsung OfficeServ systems and includes an administration mode and a supervisor mode.

OfficeServ Link

OfficeServ Link is the core of Samsung’s OfficeServ suite of CTI applications. The OfficeServ Link application is a software application that links the SAMSUNG telephone system to a Windows based computer.

OfficeServ CTI Server

Samsung’s OfficeServ CTI Server’s compact design provides a fast and reliable link for connecting end OfficeServ CTI applications to the Samsung OfficeServ range of communication systems.