October 17, 2017

PABX Fraud

Reduce the risk of fraud through your communications services

HOW DOES IT HAPPEN?

Hackers gain unauthorised access to a customer’s PABX’s, Voice Mail Systems or Hosted Phone systems. They usually exploit poorly secured remote access options (eg, voicemail) and redirects calls to anywhere in the world.

 

 

What to look for?

  • Large call volumes at night, weekends or public holidays
  • IDD calls to destinations you usually don’t dial
  • An unusually high number of short duration calls
  • Difficulties (busy or delays) with retrieving voicemail messages

 

PASSWORD TIPS

 

Don’t choose obvious passwords (i.e. company name, 1234).

 

Change default codes and passwords immediately once a service is activated.

 

Educate your staff on the importance of keeping codes and passwords confidential.